Privacy Policy Fortune33

Fortune33 collects several categories of information from members to ensure a smooth, secure, and personalized gaming experience. This collection is carried out only for clear and legitimate purposes.

Basic Personal Information:

• Full name as shown on official identification documents.
• Date of birth for age verification (must be 18 years or older).
• An active email address for account communications.
• Mobile phone number for two-factor authentication (2FA) and important notifications.
• Full current residential address.

Financial Information:

• Bank account number for deposit and withdrawal purposes.
• Preferred payment methods — FPX, Touch 'n Go eWallet, GrabPay, Boost, and more.
• Transaction history including deposits, withdrawals, and betting activity.

Technical Information:

• IP address and IP-based geographic location for regional verification.
• Device type, operating system, and web browser version used.
• Access log data including date, time, and pages visited.
• Cookie and tracking technology information described further in Section 4.

KYC (Know Your Customer) Documents:

• A valid copy of your MyKad or passport.
• A selfie photo for live identity verification.
• Proof of address such as a utility bill or recent bank statement (if required).

Every piece of information we collect is used for a specific and transparent purpose. fortune33 does not use your data for purposes unrelated to the services you use.

Fortune33 sends marketing communications only to members who have given their consent. You may withdraw this consent at any time via the notification settings in your account or by contacting our support team.

Fortune33 maintains a clear and strict policy regarding the sharing of member data with external parties. In summary: we do not sell your data, never have, and never will.

However, there are limited situations where fortune33 may need to share certain information with carefully selected third parties:

• Trusted payment processors: Fortune33 partners with licensed payment gateways to process financial transactions. Required financial data is shared within a fully encrypted and secured environment.
• KYC service providers: The identity verification process involves a third-party KYC platform that complies with strict international security standards.
• Game software providers: Minimal game information shared with game providers for technical purposes and fairness auditing (RNG).
• Relevant authorities: Fortune33 complies with court orders or lawful requests from competent authorities in accordance with applicable Malaysian law.
• Anti-fraud enforcement: In cases of suspected fraud or money laundering, relevant information may be shared with the appropriate law enforcement authorities.

All third parties we work with are bound by strict confidentiality agreements and must meet data security standards equivalent to those of fortune33. We select our partners with care.

Fortune33 uses cookies and similar tracking technologies to enhance user experience, analyze usage patterns, and ensure platform security. The following are the types of cookies we use:

• Essential Cookies: These cookies are required for core platform functions such as login authentication, session security, and language preferences. The platform will not function properly without them.
• Analytics Cookies: We use anonymised analytics data to understand how members use the platform — which pages are most popular, how long sessions last, and where members encounter issues. This helps us continuously improve fortune33.
• Functional Cookies: These cookies remember your preferences such as interface language, display settings, and game preferences so you don't have to reset them every time you log in.
• Security Cookies: Used to detect suspicious activity, prevent fraud, and protect your account from unauthorized access.

You can manage your cookie settings through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Fortune33 platform.

The security of your personal data is a responsibility we take very seriously at fortune33. We continuously invest in the latest security infrastructure to ensure your data remains protected at all times.

Technical Security Measures:

• End-to-end data encryption using AES-256 standards for all sensitive data stored.
• 256-bit SSL/TLS encryption for all data communications in transit between your device and our servers.
• Enterprise-grade firewall and intrusion detection system (IDS/IPS) operating 24/7.
• Server access is strictly restricted based on the "least privilege" principle — only authorized personnel with a clear business need may access sensitive data.
• Regular security audits by independent third parties to identify and patch any vulnerabilities.
• Automated and recurring data backup systems to prevent data loss.

Data Retention Period:

Fortune33 retains your personal data for as long as your account is active or as long as it is needed for the stated purposes. Once an account is closed, relevant data will be retained for the period required by Malaysian law before being permanently and securely deleted.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a Fortune33 member have the following rights regarding your personal data:

To exercise any of the above rights, please contact the fortune33 support team via in-app live chat. We will process your request within 14 working days and will notify you of the outcome.

Fortune33 is a platform designed exclusively for adult users aged 18 years and above. We do not knowingly collect or store personal data from individuals under the age of 18.

The fortune33 registration process includes strict age verification steps, including identity document checks. If fortune33 finds that a minor has successfully registered, the account will be closed immediately and all related data will be deleted.

The fortune33 platform may contain links to third-party websites or services in certain contexts such as payment providers or game content. The fortune33 Privacy Policy applies to our own platform only.

Fortune33 is not responsible for the privacy practices or content of third-party websites. When you leave the Fortune33 platform, we encourage you to read the privacy policy of any website you visit.

We carefully select third-party partners and only work with entities that have a proven track record in data protection. However, our responsibility is limited to the scope of the fortune33 platform only.

Fortune33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any material changes will be communicated to you via:

• In-app notifications on fortune33 at least 14 days before the changes take effect.
• A notification email sent to your registered email address.
• Prominent announcements on the fortune33 homepage.

The "Updated" date at the top of this page will always reflect the effective date of the latest version of this Privacy Policy. Your continued use of the fortune33 platform after any amendments take effect constitutes your acceptance of the updated policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how fortune33 handles your personal data, our team is ready to assist.

You may contact the Fortune33 Data Protection Officer (DPO) through the following channels:

• Live Chat: Available 24/7 directly within the fortune33 app — the fastest way to get immediate assistance.
• Email: [email protected] — for more detailed written enquiries. We aim to respond within 24 hours on business days.

For requests related to your personal data rights (access, correction, deletion), please clearly state the type of request and include sufficient account information for us to verify your identity before processing.